Help & Questions
Finding the Right Counsellor or Therapist: Your Questions Answered
If you are looking for counselling, LynnMatch is designed to make the first step feel clearer and less overwhelming. These questions explain how matching works, what happens after you request an introduction, and what remains between you and the counsellor or therapist.
What is LynnMatch?
LynnMatch is a guided counsellor matching service that helps people find suitable independent counsellors and therapists without having to search through large directories alone.
Is LynnMatch a counselling provider?
No. LynnMatch is not a therapy provider and does not provide counselling, therapy, diagnosis, medical advice, emergency support or crisis care. Counselling is provided directly by the independent counsellor or therapist.
How does LynnMatch work?
You answer a few questions about what you are looking for. LynnMatch uses your answers to suggest counsellors and therapists who may be a suitable fit. You can then request an introduction to a counsellor or therapist.
Is LynnMatch free for people looking for counselling?
Yes, LynnMatch is free for people looking for counselling. Counselling fees are agreed directly between you and the counsellor or therapist.
How is LynnMatch different from a counsellor directory?
A traditional directory gives you a large list of counsellors and therapists and leaves you to search alone. LynnMatch is designed to guide you towards a smaller, more relevant shortlist based on what you are looking for.
Can LynnMatch guarantee I will find the right counsellor or therapist?
No. No service can guarantee a perfect fit. LynnMatch helps narrow the search, but the final decision remains between you and the counsellor or therapist.
What should I look for in a counsellor or therapist?
You may want to consider their experience, approach, availability, fees, whether they work online or in person, and whether you feel safe, respected and understood when you speak with them.
What happens after I request an introduction?
Your request is sent to the counsellor or therapist. If they feel they may be a suitable fit and have availability, they can accept the introduction and contact you directly.
Will every counsellor or therapist accept my introduction request?
Not always. Counsellors and therapists may decline if they are unavailable, if they feel another professional may be a better fit, or if the request falls outside their professional scope.
Can I use LynnMatch for online counselling?
Yes, depending on the counsellor or therapist. Some offer online counselling, some offer in-person sessions, and some offer both.
Can I choose a counsellor or therapist near me?
Where available, LynnMatch can help you find counsellors and therapists based on location and online availability. During the founding stage, coverage may vary by area.
What if I have tried counselling before and it did not help?
That can happen. Sometimes the issue is not that counselling cannot help, but that the fit, timing, approach or relationship did not feel right. LynnMatch is designed to help make the search feel less overwhelming.
Is LynnMatch suitable in a crisis?
No. LynnMatch is not an emergency or crisis service. If you are in immediate danger, feel unable to keep yourself safe, or need urgent help, call 999 or go to A&E.